Compassionate Experts Delivering Innovative Digital Healthcare Solutions
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Patient experience plays a pivotal role in safeguarding a healthcare brand’s reputation and managing revenue effectively. Today’s patients have high expectations for customer experience, seeking seamless, personalized, and secure digital interactions. As digital transformation continues to evolve, healthcare organizations must leverage cutting-edge solutions to optimize patient satisfaction and maximize revenue potential.
At The Workloop, we combine human expertise, AI-driven augmentation, and community engagement to deliver healthcare experiences that are insightful, empathetic, and efficient. Our solutions are designed to adapt and evolve, ensuring they meet and exceed patient expectations in an ever-changing digital landscape.
Our Services Safeguard Healthcare Brand and Boost Revenue Margins
Member & Patient Support
We provide a human-centered, omnichannel experience that streamlines care navigation, enhances engagement, and drives better outcomes while reducing costs. Our comprehensive services include:
Patient Support
- Appointment
- SchedulingContinuous Patient Engagement & Post-Visit
- Follow-UpBilling Assistance
Member Support
- Enrollment ServicesBenefits
- AssistancePolicy
- ManagementClaims
- Processing SupportPharmacy
- Fulfillment and
- AdministrationBilling Solutions
Provider & Payor Services
We leverage advanced AI and streamlined processes to enhace efficiency and deliver seamless, high-quality care for patients and members.
Provider Services
- Prior AuthorizationInsurance
- VerificationClaims
- Processing and BillingData
- Quality Assurance and
- EntryRecords Management
Payor Services
- Network Management and Provider Credentialing
- Care Coordination
- Utilization Management
- Benefits Administration
- Regulatory and Compliance Support
- Enrollment and Welcome Assitance
Care Management
We enable user adoption and value-driven results for your healthcare and wellness platforms with our scalable support infrastructure. Our services include:
Payor Services
- Sales and Subscriber Growth
- User Onboarding and Engagement
- Technical Support
- Data Capture and Tagging
- Community Moderation
- Advanced Data Analytics
Our Healthcare Numbers
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15
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20
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A Healthy Outlook for Patient Customer Journeys
Partners aiming to deliver exceptional patient engagement must harness the power of human expertise and the advancement of the digital revolution. In healthcare, every interaction counts, and experience is paramount.
Regulation
Our frontline, management and facilities adhere to strict healthcare compliancy including HIPAA, IS27001 and SOC I framework.
Scalable
The ability to scale up and down on partner demand is key to satisfaction and cost efficiency. Our model allows for us to ramp and reduce at client demand.
Expertise
Our learned experience within Healthcare ensures that current and new partners are able to lean on our expertise on how to build the perfect solution for their patients.
Rapid
We are an agile company that is able to deploy and adopt different procedures fast to ensure our partners’ needs are met in quick speed.
