Workloop is an outsourcing company that provides its partners with outstanding customer engagement and back office support. Through our commitment to providing the most engaged workforce and cutting edge technology, we are creating solutions that allow our partners to keep focus on their core business and to stay ahead of the competition.
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3 Non-Voice Channels to Leverage During the COVID-19 Pandemic The ongoing COVID-19 crisis has affected the world in many unexpected ways, including a spike in customer service calls for many businesses and service providers. Intercom’s research found that almost half of the companies surveyed had their call volumes increase by 51% on average since the […]
No One Can Afford to Ignore the US Hispanic Consumer. Customer experience is all about results. Whether it is servicing a customer next door or on the other side of the world, what counts for enterprises is ensuring that an end-user is satisfied and willing to provide repeat business at the end of an interaction. […]
If there is one thing that strikes me as an important factor in delivery of customer experience to US consumers, it is the geographic options available. Over the past 25 years, Americans have been supported by agents as far away as India, the Philippines and South Africa. But as we aim toward a post-pandemic world, […]