Intelligent
Outsourcing by
Thoughtful People

Customer Engagement Back Office Solutions
Welcome to Workloop
The Workloop is an outsourcing company that provides its partners with outstanding customer engagement and back office support. Through our commitment to providing the most engaged workforce and cutting edge technology, we are creating solutions that allow our partners to keep focus on their core business and to stay ahead of the competition.
Solutions
 

Customer Engagement

Intelligent solutions that wow your customers and give you the advantage over the competition.

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Back Office Support

We help keep your business agile and pointed towards innovation so you can keep delivering outstanding to your customers.

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Our Edge

Our People

We have the best people in the game. Period.

Agility

We bend over backwards for our customers to find the best solutions for you.

Cultural alignment

We align with your culture to keep your brand strong when it’s in our hands.

Our Tech

Clouds, robots, AI. We deploy the tech that is right for you.

Process Monsters

Scalable and consistent processes to get you scalable and consistent results.

Resources

Oct 22 | Stephen
5 Principles for Respecting Contact Center Employees + The CX Benefits
Most companies know that investing in employees leads to improved customer experience (CX), but they don’t always realize that the way they treat their team ties directly to CX. In a customer-facing business, front-line employees can make or break CX, so it’s essential to show them the highest levels of respect for their hard work […]
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Aug 18 | Stephen
The impact of COVID-19 on healthcare cybersecurity
As if stress levels in the healthcare industry weren’t high enough due to the COVID-19 pandemic, risks to its already fragile cybersecurity infrastructure are at an all-time high. From increased cyberattacks to exacerbated vulnerabilities to costly human errors, if healthcare cybersecurity wasn’t circling the drain before, COVID-19 sent it into a tailspin.   No time […]
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May 31 | Stephen
Top 4 Benefits of Working With an Agile Contact Center Provider
The word “agile” gets tossed around a lot in the contact center trade. Big players promise an agile mindset, agile workforce, and agile technology, but it’s become more of a fancy adjective than an accurate indication of CX agility. Despite the noise surrounding agile, plenty of smaller CX providers, contact centers, and BPOs see it […]
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