The Workloop is an outsourcing company that provides its partners with outstanding customer engagement and back office support. Through our commitment to providing the most engaged workforce and cutting edge technology, we are creating solutions that allow our partners to keep focus on their core business and to stay ahead of the competition.
Intelligent solutions that wow your customers and give you the advantage over the competition.
Not every business needs a large-scale CX partner with tens of thousands of agents at their disposal; sometimes, all you need is an innovative idea and a handful of experts. Boutique customer experience providers may not have the massive headcounts that the big players can offer. Still, they bring a ton of benefits to the […]
The ongoing COVID-19 crisis has affected the world in many unexpected ways, including a spike in customer service calls for many businesses and service providers. Intercom’s research found that almost half of the companies surveyed had their call volumes increase by 51% on average since the start of the pandemic. This influx has overwhelmed companies […]
Customer experience is all about results. Whether it is servicing a customer next door or on the other side of the world, what counts for enterprises is ensuring that an end-user is satisfied and willing to provide repeat business at the end of an interaction. In the case of the US, the growing need […]