Mar 17 | Stephen
Travel and tourism took a significant hit during the COVID-19 pandemic, with overall travel statistics dropping to unprecedented levels. Still, as pandemic fears gradually dissipate, tourism companies now have a unique chance to refresh their approach to customer experience (CX). The vehicle tourism market represents adventure and discovery, with people having access to boats, camper […]
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Jan 5 | Stephen
The popularity of the sharing economy continues to grow, with consumers more willing than ever to try new mobile apps and new services that emerge in the peer-to-peer (P2P) space. Uber, Airbnb, JustPark, Zipcar, and many others have contributed to a flourishing sharing economy. In 2021, the industry attracted 86.5 million customers in the US […]
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Dec 7 | Stephen
In the Age of Amazon, customers expect great experiences to go hand-in-hand with online shopping. When online sellers fail to live up to these expectations, people inevitably shop elsewhere, harming brand loyalty and damaging the bottom line. Finding unique ways to differentiate online experiences in an Amazon-dominated world is the primary challenge for online sellers […]
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