The Workloop is an outsourcing company that provides its partners with outstanding customer engagement and back office support. Through our commitment to providing the most engaged workforce and cutting edge technology, we are creating solutions that allow our partners to keep focus on their core business and to stay ahead of the competition.
Intelligent solutions that wow your customers and give you the advantage over the competition.
Most companies know that investing in employees leads to improved customer experience (CX), but they don’t always realize that the way they treat their team ties directly to CX. In a customer-facing business, front-line employees can make or break CX, so it’s essential to show them the highest levels of respect for their hard work […]
The word “agile” gets tossed around a lot in the contact center trade. Big players promise an agile mindset, agile workforce, and agile technology, but it’s become more of a fancy adjective than an accurate indication of CX agility. Despite the noise surrounding agile, plenty of smaller CX providers, contact centers, and BPOs see it […]
COVID-19 has accelerated digital transformation in the healthcare industry, as medical practitioners and pharmaceutical companies rush to manage growing patient/consumer demand. The healthcare industry is adopting a mix of artificial intelligence (AI), cloud, big data, and robotic process automation (RPA) technologies to optimize legacy systems and streamline processes for physicians, pharmacists, and patients alike. In […]