Workloop is an outsourcing company that provides its partners with outstanding customer engagement and back office support. Through our commitment to providing the most engaged workforce and cutting edge technology, we are creating solutions that allow our partners to keep focus on their core business and to stay ahead of the competition.
Intelligent solutions that wow your customers and give you the advantage over the competition.
Many in customer experience management felt there was a standard formula when it came to how interactions were delivered to consumers. According to that view, most operators would house the bulk of their workstations in a physical contact center, and perhaps shift a small amount of work to agents working from home. My, how things have changed!
For most millennials, the “phone call” seems a bit of an archaic form of communication. The advent of video-chatting, texting, and instant messaging has encouraged younger generations to move away from the communication platforms of the past and this is having a profound effect on the contact center industry as a whole.
Do you know why triathletes view focusing on their core muscles during workouts as one of the most important parts of their training? It’s all about maximizing their power and performance. The muscles in our core provide stability to our spine and pelvis, allowing us to control our position, generate optimal power, and transfer that […]