Digital Customer Experience
EXPERIENCE.
OBSESSED.
EXPERTS.
At The Workloop, our integrated agents and advanced AI collaborate seamlessly to deliver cutting-edge, predictive, and results-driven customer experiences to ensure brand protection, cost efficiency and revenue growth.
Recruitment
Extensive, automated, personalized recruitment process ensuring the right talent is placed with our partners.
Employee Experience
Our core was built around giving the best experience possible for employees as 1, it’s the decent thing to do and 2, it’s the only way to get the best results!
Training
Each employee onboarded passes through our training academy and that of our partners. Training never stops due to our approach of continuous improvement.
AI and Tools
Client facing and back office, our AI approach means fast resolutions and confident employees.
Infrastructure
Onsite or WFH, our tech stack ensures first class redundancy regardless of what is thrown at us.
See Our CX Services delivering Results
Customer Support
We are able to scale fast, adopt client culture, protect and enhance client brand, reduce handle time, increase first time resolution and rock CSATs.
Backed by LoopAI, our team returns strong ROI and confidence within our clients and their customers
60
%
cost saving vs Onshore US model
95
%+
schedule adherence
12
%
above target for 1st time resolution
15
%
faster AHT v target
Sales Outsourcing
Our teams are growth minded, following defined workflows and backed by latest tech stacks to deliver unbeatable results and amazing experience.
Our expertise is in pre-acquisition, acquisition and account management. Operating across all channels, our team delivers excellent results, at scale, continuously.
250
%
Revenue increase for top partner
150
%
revenue vs target
35
%
increase in cross-selling
30
%
above conversion rate target
Patient Experience
As a trusted transformation partner for healthcare enterprises, we bring deep expertise in optimizing healthcare operations our healthcare partners.
Our commitment to shared success ensures we align with our clients’ goals and elevates patient outcomes.
60
%
cost reduction vs US
25
%
increase in patient onboarding vs target
35
%
reduction in no show appointments
20
%
faster
handle time vs goal
Language Engagement
We reduce language barriers to our partners by providing compliant, industry trained language interpreters who assist Video and Voice interpretation services in multiple languages, across medical and non-medical industries.
15
%
QA above target
95
%+
increase in patient onboarding vs target
US certified
training program
20
%
TBA
Tech Support
Technical support services provide hands-on assistance with technical issues, troubleshooting, and software glitches.
By integrating advanced AI into our workflows, we significantly improve the detection and resolution of technical issues, ensuring fast, accurate, and efficient outcomes.
30
%
increase in 1st time resolution
15
%
decrease in ticket resolution time
95
%
CSAT
30
%
increase in 1st time resolution
Our Experts power your Industry
Converting Cost Centers into Revenue Generators
Our highly skilled teams sitting in first class facilities not only produce outstanding experience for your users but harness opportunities to maximize your ROI and turn cost centers into revenue generators.
Speak with an ExpertUpselling
Our agents identify gaps in customer profiles to ensure they have the right product or service to maximize their experience with our partners and subsequently increase loyalty and revenue through each interaction.
Data and Insights
Backed by AI powered analytical platforms, we leverage customer data to make sure we improve customer experience, enhance agent performance, optimize operations and make informed decisions.
Customer Retention
Customer retention is our ongoing focus and by harnessing data and empowering our agents, we proactively engage customers with solutions that increase CSATs way before they start the thought process of disengaging from our partners.
Win Back
We re-engage previous customers with solutions that convert a high percentage of win back by offering experience that is insightful and valuable to each person, bringing back loyalty and long term relations.
Globally Placed Experts
Curating Experience for your Users.
1 million
10
1,500
+
10
+
What Our
Partners Experience
Committed. Skilled. Honest. Those are the three words I would use to sum up my experience in this partnership. I sleep soundly knowing we have The Workloop as part of our team!
When looking for a BPO a key factor is compliance and infrastructure. The Workloop has been providing onsite and WFH options for us for over three years and their IT infrastructure is robust as is their compliance regulations.
We work with several providers, but we continue to choose TWL because of their exceptional CSATs! Their quality assurance, schedule adherence, consistency, and the outstanding interactions with their team are absolutely top-notch!
We have used The Workloop for the past five years and will do for the next five! They are a highly skilled company, that continues to deliver beyond expectations. We look forward to expanding our services with them.
The Workloop has played a pivotal role in driving the growth and success of our company. They have been a reliable and dedicated partner, consistently supporting us by delivering the scalability we required to meet our needs. A real partner. Outstanding work!
