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If there is one thing that strikes me as an important factor in delivery of customer experience to US consumers, it is the geographic options available.  Over the past 25 years, Americans have been supported by agents as far away as India, the Philippines and South Africa.  But as we aim toward a post-pandemic world, […]

When it comes to company culture, our mission at The Workloop is a workforce that is 100% happy, driven and engaged as we believe this is the way to get the best results for our clients. In order to build this foundation we set up six key points that feed our mantra of being employee obsessed.