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Post Covid 19
May 17 | Stephen

4 Post-Covid Solutions Enhancing Customer Experience in Healthcare

COVID-19 has accelerated digital transformation in the healthcare industry, as medical practitioners and pharmaceutical companies rush to manage growing patient/consumer demand. The healthcare industry is adopting a mix of artificial intelligence (AI), cloud, big data, and robotic process automation (RPA) technologies to optimize legacy systems and streamline processes for physicians, pharmacists, and patients alike. In […]
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Nov 2 | Stephen

Leveraging the Nearshore CX Option in a Post Covid19 World

If there is one thing that strikes me as an important factor in delivery of customer experience to US consumers, it is the geographic options available.  Over the past 25 years, Americans have been supported by agents as far away as India, the Philippines and South Africa.  But as we aim toward a post-pandemic world, […]
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