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  Customer experience is all about results.  Whether it is servicing a customer next door or on the other side of the world, what counts for enterprises is ensuring that an end-user is satisfied and willing to provide repeat business at the end of an interaction.  In the case of the US, the growing need […]

If there is one thing that strikes me as an important factor in delivery of customer experience to US consumers, it is the geographic options available.  Over the past 25 years, Americans have been supported by agents as far away as India, the Philippines and South Africa.  But as we aim toward a post-pandemic world, […]

Do you know why triathletes view focusing on their core muscles during workouts as one of the most important parts of their training? It’s all about maximizing their power and performance. The muscles in our core provide stability to our spine and pelvis, allowing us to control our position, generate optimal power, and transfer that […]