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Nov 25 | Stephen

3 Non-Voice Channels to Leverage During the COVID-19 Pandemic

The ongoing COVID-19 crisis has affected the world in many unexpected ways, including a spike in customer service calls for many businesses and service providers. Intercom’s research found that almost half of the companies surveyed had their call volumes increase by 51% on average since the start of the pandemic. This influx has overwhelmed companies […]
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